Real-Time Guidance Platform for Contact Centers | Balto

Empower your contact center agents with Balto, the #1 Real-Time Guidance Platform powered by AI 🚀 Increase sales, boost customer satisfaction, and decrease handle times seamlessly! Learn more about how Balto can revolutionize your customer interactions today. #AI #ContactCenter

Balto offers an AI-powered contact center solution for behavior change and improved customer interactions.
It aims to increase sales, improve customer satisfaction, and reduce handle and ramp times through real-time guidance.
Balto provides tools for sales, customer experience, quality assurance, and compliance in a single platform.
Features include guiding agents on calls, strategic coaching alerts for managers, seamless QA scoring, and automated notetaking.
The platform integrates with various softphones and major CCaaS and UCaaS systems for efficient workflows.
Balto is used by agents, managers, quality assurance teams, and integrates with over 60 softphones and major CCaaS and UCaaS systems.
The platform's features include Smart Checklists, Dynamic Prompts, coaching alerts, and live chat for real-time guidance.