ASAPP: Generative AI for Contact Centers

🚀 Elevate your contact center performance with ASAPP's generative AI tool! 🤖 Enhance agent productivity by 3x, automate 80% of responses, and gain actionable insights for a remarkable customer experience. 🔥 #AI #CustomerExperience #ContactCenter

ASAPP specializes in generative AI solutions for contact centers, enhancing agent productivity by 3x and providing actionable insights for all interactions.
ASAPP's products offer real-time guidance for agents, improve customer engagement, increase sales conversions, and enhance insights and quality management.
ASAPP automates 80% of agent responses, provides call summaries for all customer interactions, and offers a unified solution for agent productivity and insights.
Their technologies have led to notable improvements in efficiency, reduced after-call work, decreased average handling time, and increased customer satisfaction for various companies.
Customer testimonials highlight the effectiveness and innovation of ASAPP's solutions in transforming customer experience and agent performance.
ASAPP's AI services include tools for estimating cost savings and evaluating augmentation rates and reductions in metrics.
ASAPP's research focuses on optimizing contact center efficiency, providing content suggestions to agents, and automating challenging parts of customer interactions.
They emphasize the importance of good summaries in customer experience, discuss AI trends, and advocate for using automation to assist agents rather than replacing customer-agent interactions.
ASAPP's Chief Scientist advocates for effective agent augmentation through Agent Models and discusses the strategic use of generative AI in improving customer experience.
The company offers opportunities for career growth, contact for demos, and resources for exploring their AI solutions.