Cobrowsing for Customer Support | Cohere.io

Cobrowsing for Customer Support | Cohere.io

🚀 Elevate your customer support game with Cohere.io's AI-powered Cobrowsing tool! 🛠️ Resolve tickets faster, provide personalized answers, and improve automation over time. 💬 Your customers will love the seamless and efficient support experience! #AI #CustomerExperience #Cobrowsing

  • Cohere helps customer experience (CX) teams resolve tickets faster and reduce costs.
  • Cohere's AI understands language, not just keywords, to provide instant, personalized answers.
  • The platform helps guide users through resolutions step-by-step and can perform actions on their behalf.
  • With Cohere, support articles and past conversations can be turned into personalized answers instantly.
  • Cohere uses generative AI to extract answers from solved tickets, improving automation over time.
  • Cohere works with leading support organizations to achieve industry-leading outcomes.
  • The platform enables self-serving inquiries for over 60% of customers within weeks.
  • Success stories include companies like Ramp, Loom, and Rippling, showcasing significant improvements.
  • Cohere integrates seamlessly with existing CX stacks, boosting self-serve resolutions.
  • Dedicated success teams assist in identifying automation opportunities and optimizing flows.
  • Cohere promises faster, smarter service delivery at scale through personalized support.