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🚀 Elevate your contact center performance with Solidroad! 🌟 This AI-powered training platform offers realistic simulations, personalized feedback, and multi-channel practice for reps to excel in customer conversations. Perfect for BPOs, Tech, Retail & more! 💬💡 #AI #CX #CustomerService

Solidroad is a platform that provides a "flight simulator" experience for customer-facing teams.
It offers AI-powered conversations and feedback to enhance reps' performance.
Users can create custom role play scenarios specific to their business with AI.
The platform allows for multi-channel practice across voice, email & chat.
Solidroad provides real-time personalized performance feedback.
Industries benefiting from Solidroad include BPOs, Technology, Telecoms, Retail, and Recruitment & Staffing.
Pricing is based on monthly active users with different plans catering to SMBs and Enterprise companies.
Implementation is simple with no need for IT integrations, just a web browser and headset.
Solidroad supports building and fine-tuning scenarios and scorecards.
Users can add their team easily within the platform settings.
Solidroad's goal is to improve training effectiveness, reduce ramp times and increase proficiency in customer conversations.