ChatGPT for Customer Support

🚀Accelerate your customer support with ChatGPT! 🤖💬 A powerful AI support agent embedded in your ticketing software, trained on your data to resolve tickets faster. Features human-in-the-loop verification, parabolic learning, and upsell suggestions. Transform support into a sales channel! #AI #CustomerSupport

Parabolic is an AI assistant for customer support trained on your support data.
It is embedded within your existing ticketing software like Intercom, Zendesk, Helpscout, etc.
Human-in-the-loop feature allows agents to verify responses before sending.
It trains itself to improve after every rejected draft, using a parabolic learning method.
Parabolic suggests responses based on past conversations/knowledge base, even for rarely asked questions (RAQs).
It can navigate multiple back-and-forths in a conversation with its multistep feature.
In upsell mode, it transforms support into a sales channel by suggesting relevant upsells/cross-sells based on customer pain points.
The AI assistant can auto-categorize incoming questions to appropriate categories like payments, memberships, etc.
Parabolic auto-indexes responses to detect a user's true intent independently of specific keywords.
It autodrafts two categories of responses: generalizable (30% of tickets) and customer-specific (25-40% of tickets).
Generalizable responses cover frequently asked questions, while customer-specific responses address individual queries like adding phone credits or checking order ETA.
It can hook into customer-specific data from internal databases or services like Segment and Snowflake.