Freshworks Customer Service Suite: Omnichannel Customer Service & Support | Freshworks
🚀 Elevate your customer service game with @Freshworks! Their Customer Service Suite integrates AI chat, ticketing, and automation for seamless omnichannel support. Boost productivity and wow your customers! #AI #CustomerService #Freshworks
- Freshworks offers an AI-driven Customer Service Suite for businesses of all sizes.
- The suite includes an omnichannel customer service software with generative AI for conversational support and ticketing.
- Freshbots, powered by Freddy Self Service, automate self-service across various channels, deflecting up to 70% of conversations.
- Freddy Copilot is an assistant that suggests responses, recommends actions, and summarizes events for agents.
- Advanced ticketing enables seamless collaboration across teams by keeping all information in one place.
- Freddy Insights proactively analyzes performance data and recommends actions for optimizing productivity.
- The suite includes AI-powered workflow automations to streamline operations and boost efficiency.
- Businesses can realize rapid ROI with built-in generative AI that enhances conversational support, ticketing, and productivity.
- The Customer Service Suite features 1,200 integrations for quick implementation.
- Customers have praised Freshworks for its intuitive UI, search function, and helpful account managers.
- Industry experts have endorsed the Freshworks Customer Service Suite for its comprehensive features.