Agent Guidance & Analytics Software for your Call Centre | Awaken

🚀 Elevate your call center game with @AwakenAI! Empower your agents with real-time AI-driven guidance and analytics to boost profitability, enhance customer experience, and ensure compliance effortlessly. Try it out now with a 14-day free trial! #AI #CallCenter #CustomerExperience 📞💬✨

Awaken offers solutions for various industries including Business Process Outsourcing (BPO), Insurance, Finance, Banking, Government, Crisis Management, Retail, and E-commerce.
Real-time agent guidance and conversational analytics, powered by AI, are provided to help agents manage complex customer interactions efficiently.
Awaken's technology assists in reducing training time, increasing CSAT scores, reducing average handling time, and improving employee retention rates.
The platform helps in ensuring compliance across 70% of calls, protecting organizations with advanced monitoring.
Awaken provides agile and modular solutions that adapt to contact center needs, supporting agents with ChatGPT-enabled assistants.
Features include auto-QA for 100% of interactions, identifying process bottlenecks, enhancing agent wellbeing, and improving team performance.
Awaken's low-code software allows for quick integration with current systems, enabling non-technical teams to make instant script changes.
The platform offers conversational analytics to improve contact center operational efficiency by over 83%, with a 14-day free trial available.